Change management and its impact on related factors: an empirical investigation and perspectives of Saudi Arabian Primary Healthcare Centers (PHC’S)
Main Article Content
Keywords
Change management, Health services, Primary health care, Social networks
Abstract
Present study aimed to look into the impacts of changing the management in PHC’s. Study took place in the Kingdom of Saudi Arabia. Theoretical framework has been developed after a literature review. Five (5) constructs were considered and four hypotheses were postulated. Next after, a survey questionnaire was developed and distributed among the targeted respondents. Total (176) valid responses were obtained out of 200 distributed surveys. Collected data were analyzed through SPSS, and conducted all the necessary tests. Findings of the study shows all the relationship among the considered constructs are positive. Practical implication of this study is also important for the practitioners.
References
1. Alfaqeeh G, Cook EJ, Randhawa G, Ali N. Access and utilisation of primary health care services comparing urban and rural areas of Riyadh Providence, Kingdom of Saudi Arabia. BMC health services research. 2017 ;17(1):1-3.
2. Almutairi KM. Satisfaction of patients attending in primary healthcare centers in Riyadh, Saudi Arabia: a random cross-sectional study. Journal of religion and health. 2017 ;56: 876-83.
3. Todic J, Cook SC, Spitzer-Shohat S, Williams Jr JS, Battle BA, Jackson J, Chin MH. Critical theory, culture change, and achieving health equity in health care settings. Academic Medicine. 2022;97(7):977.
4. Dionisio M, de Souza Junior SJ, Paula F, Pellanda PC. The role of digital transformation in improving the efficacy of healthcare: A systematic review. Journal of High Technology Management Research. 2023;34:100442.
5. Oldham J. Leading improvement at scale in healthcare: Sir John Oldham. BMJ leader. 2021: leader-2021.
6. National Transformation Program (NTP). National Transformation Program in Healthcare, 2016. http://www.vision2030.gov.sa/sites/default/files/NTP_En.pdf .
7. Mohamed EY, Sami W, Alotaibi A, Alfarag A, Almutairi A, Alanzi F. Patients’ satisfaction with primary health care centers’ services, Majmaah, Kingdom of Saudi of Saudi Arabia. International journal of health sciences. 2015 ;9(2):163.
8. Al-Jaber A, Da’ar OB. Primary health care centers, extent of challenges and demand for oral health care in Riyadh, Saudi Arabia. BMC health services research. 2016;16(1):1-8.
9. Alharbi MF. An analysis of the Saudi health-care system’s readiness to change in the context of the Saudi National Health-care Plan in Vision 2030. International journal of health sciences. 2018;12(3):83.
10. Chowdhury S, Mok D, Leenen L. Transformation of health care and the new model of care in Saudi Arabia: Kingdom’s Vision 2030. Journal of Medicine and Life. 2021;14(3):347.
11. Rahman R, Qattan A. Vision 2030 and sustainable development: state capacity to revitalize the healthcare system in Saudi Arabia. INQUIRY: The Journal of Health Care Organization, Provision, and Financing. 2021 ;58:0046958020984682.
12. Al-Abri R. Managing change in healthcare. Oman medical journal. 2007;22(3): 9–10.
13. Nilsen P, Seing I, Ericsson C, Birken SA, Schildmeijer K. Characteristics of successful changes in health care organizations: an interview study with physicians, registered nurses and assistant nurses. BMC health services research. 2020 ;20:1-8.
14. Kumah E, Ankomah SE, Antwi F. The role of first-line managers in healthcare change management: A Ghanaian context. International Journal of Biosciences, Healthcare Technology and Management. 2016;6(3):20.
15. Kelly, D. L. Applying quality management in healthcare: A systems approach. Chicago, IL, USA:: Health Administration Press, 2007.
16. Bazzoli GJ, Dynan L, Burns LR, Yap C. Two decades of organizational change in health care: what have we learned?. Medical care research and review. 2004 ;61(3):247-331.
17. Embertson MK. The importance of middle managers in healthcare organizations. Journal of Healthcare Management. 2006 ;51(4):223.
18. Galloway, J., & Gopee, N. (2017). Leadership and management in healthcare. Leadership and Management in Healthcare, 1-320.
19. Lukas CV, Holmes SK, Cohen AB, Restuccia J, Cramer IE, Shwartz M, Charns MP. Transformational change in health care systems: an organizational model. Health care management review. 2007 ;32(4):309-320.
20. Plsek PE, Wilson T. Complexity, leadership, and management in healthcare organisations. BMJ. 2001;323(7315):746-9.
21. Barnett M, Hixon B, Okwiri N, Irungu C, Ayugi J, Thompson R, Shinn JB, Bush ML. Factors involved in access and utilization of adult hearing healthcare: a systematic review. The Laryngoscope. 2017;127(5):1187-94.
22. Atchessi N, Ridde V, Abimbola S, Zunzunegui MV. Factors associated with the healthcare-seeking behaviour of older people in Nigeria. Archives of gerontology and geriatrics. 2018;79:1-7.
23. Ryvicker M. A conceptual framework for examining healthcare access and navigation: a behavioral-ecological perspective. Social Theory & Health. 2018;16:224-240.
24. Rich CR, Singleton JK, Wadhwa SS. Sustainability for healthcare management: a leadership imperative. Routledge; 2018 Mar 8.
25. Amelung VE. Healthcare management. Springer Berlin Heidelberg; 2019.
26. Shirley D. Project management for healthcare. CRC Press; 2020 Jan 23.
27. Rodriguez A, Agardh A, Asamoah BO. Self-reported discrimination in health-care settings based on recognizability as transgender: a cross-sectional study among transgender US citizens. Archives of sexual behavior. 2018;47:973-985.
28. Burnes B. Managing change: A strategic approach to organisational dynamics. Pearson Education; 2004.
29. Cameron E, Green M. Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers; 2019 Nov 3.
30. Panezai S, Ahmad MM, Saqib SE. Factors affecting access to primary health care services in Pakistan: a gender-based analysis. Development in practice. 2017 ;27(6):813-827.
31. Dawson, P. (2014). Understanding Organizational Change: The Contemporary Experience of People at Work. SAGE Publications.
32. Alqossayir FM, Alkhowailed MS, Alammar AY, Alsaeed AA, Alamri YY, Rasheed Z. Factors associated with patients bypassing primary healthcare centres in Qassim Region, KSA. Journal of Taibah University Medical Sciences. 2021 ;16(6):900-905.
33. Hair JF, Sarstedt M, Ringle CM, Mena JA. An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science. 2012;40:414-33.
34. Vinzi VE, Jouffe L, Russolillo G, Trinchera L, Zargoush M. Knowledge Extraction by Investigating Model Uncertainty through Predictive Path Modeling and Probabilistic Networks. In Joint Meeting (GfKj-CLADAG'10), 2010 Sep. https://faculty.essec.edu/en/research/en-knowledge-extraction-by-investigating-model-uncertainty-thorugh-predictive-path-modeling-and-probabilistic-networks/
35. AlBar AM, Hoque MR. Patient acceptance of e-health services in Saudi Arabia: an integrative perspective. Telemedicine and e-Health. 2019;25(9):847-52.
36. Shaqrah AA, Noor T. A conceptual framework for an extension access control models in Saudi Arabia healthcare systems. InData Analytics in Medicine: Concepts, Methodologies, Tools, and Applications 2020, pp. 182-193. IGI Global.
2. Almutairi KM. Satisfaction of patients attending in primary healthcare centers in Riyadh, Saudi Arabia: a random cross-sectional study. Journal of religion and health. 2017 ;56: 876-83.
3. Todic J, Cook SC, Spitzer-Shohat S, Williams Jr JS, Battle BA, Jackson J, Chin MH. Critical theory, culture change, and achieving health equity in health care settings. Academic Medicine. 2022;97(7):977.
4. Dionisio M, de Souza Junior SJ, Paula F, Pellanda PC. The role of digital transformation in improving the efficacy of healthcare: A systematic review. Journal of High Technology Management Research. 2023;34:100442.
5. Oldham J. Leading improvement at scale in healthcare: Sir John Oldham. BMJ leader. 2021: leader-2021.
6. National Transformation Program (NTP). National Transformation Program in Healthcare, 2016. http://www.vision2030.gov.sa/sites/default/files/NTP_En.pdf .
7. Mohamed EY, Sami W, Alotaibi A, Alfarag A, Almutairi A, Alanzi F. Patients’ satisfaction with primary health care centers’ services, Majmaah, Kingdom of Saudi of Saudi Arabia. International journal of health sciences. 2015 ;9(2):163.
8. Al-Jaber A, Da’ar OB. Primary health care centers, extent of challenges and demand for oral health care in Riyadh, Saudi Arabia. BMC health services research. 2016;16(1):1-8.
9. Alharbi MF. An analysis of the Saudi health-care system’s readiness to change in the context of the Saudi National Health-care Plan in Vision 2030. International journal of health sciences. 2018;12(3):83.
10. Chowdhury S, Mok D, Leenen L. Transformation of health care and the new model of care in Saudi Arabia: Kingdom’s Vision 2030. Journal of Medicine and Life. 2021;14(3):347.
11. Rahman R, Qattan A. Vision 2030 and sustainable development: state capacity to revitalize the healthcare system in Saudi Arabia. INQUIRY: The Journal of Health Care Organization, Provision, and Financing. 2021 ;58:0046958020984682.
12. Al-Abri R. Managing change in healthcare. Oman medical journal. 2007;22(3): 9–10.
13. Nilsen P, Seing I, Ericsson C, Birken SA, Schildmeijer K. Characteristics of successful changes in health care organizations: an interview study with physicians, registered nurses and assistant nurses. BMC health services research. 2020 ;20:1-8.
14. Kumah E, Ankomah SE, Antwi F. The role of first-line managers in healthcare change management: A Ghanaian context. International Journal of Biosciences, Healthcare Technology and Management. 2016;6(3):20.
15. Kelly, D. L. Applying quality management in healthcare: A systems approach. Chicago, IL, USA:: Health Administration Press, 2007.
16. Bazzoli GJ, Dynan L, Burns LR, Yap C. Two decades of organizational change in health care: what have we learned?. Medical care research and review. 2004 ;61(3):247-331.
17. Embertson MK. The importance of middle managers in healthcare organizations. Journal of Healthcare Management. 2006 ;51(4):223.
18. Galloway, J., & Gopee, N. (2017). Leadership and management in healthcare. Leadership and Management in Healthcare, 1-320.
19. Lukas CV, Holmes SK, Cohen AB, Restuccia J, Cramer IE, Shwartz M, Charns MP. Transformational change in health care systems: an organizational model. Health care management review. 2007 ;32(4):309-320.
20. Plsek PE, Wilson T. Complexity, leadership, and management in healthcare organisations. BMJ. 2001;323(7315):746-9.
21. Barnett M, Hixon B, Okwiri N, Irungu C, Ayugi J, Thompson R, Shinn JB, Bush ML. Factors involved in access and utilization of adult hearing healthcare: a systematic review. The Laryngoscope. 2017;127(5):1187-94.
22. Atchessi N, Ridde V, Abimbola S, Zunzunegui MV. Factors associated with the healthcare-seeking behaviour of older people in Nigeria. Archives of gerontology and geriatrics. 2018;79:1-7.
23. Ryvicker M. A conceptual framework for examining healthcare access and navigation: a behavioral-ecological perspective. Social Theory & Health. 2018;16:224-240.
24. Rich CR, Singleton JK, Wadhwa SS. Sustainability for healthcare management: a leadership imperative. Routledge; 2018 Mar 8.
25. Amelung VE. Healthcare management. Springer Berlin Heidelberg; 2019.
26. Shirley D. Project management for healthcare. CRC Press; 2020 Jan 23.
27. Rodriguez A, Agardh A, Asamoah BO. Self-reported discrimination in health-care settings based on recognizability as transgender: a cross-sectional study among transgender US citizens. Archives of sexual behavior. 2018;47:973-985.
28. Burnes B. Managing change: A strategic approach to organisational dynamics. Pearson Education; 2004.
29. Cameron E, Green M. Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers; 2019 Nov 3.
30. Panezai S, Ahmad MM, Saqib SE. Factors affecting access to primary health care services in Pakistan: a gender-based analysis. Development in practice. 2017 ;27(6):813-827.
31. Dawson, P. (2014). Understanding Organizational Change: The Contemporary Experience of People at Work. SAGE Publications.
32. Alqossayir FM, Alkhowailed MS, Alammar AY, Alsaeed AA, Alamri YY, Rasheed Z. Factors associated with patients bypassing primary healthcare centres in Qassim Region, KSA. Journal of Taibah University Medical Sciences. 2021 ;16(6):900-905.
33. Hair JF, Sarstedt M, Ringle CM, Mena JA. An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the academy of marketing science. 2012;40:414-33.
34. Vinzi VE, Jouffe L, Russolillo G, Trinchera L, Zargoush M. Knowledge Extraction by Investigating Model Uncertainty through Predictive Path Modeling and Probabilistic Networks. In Joint Meeting (GfKj-CLADAG'10), 2010 Sep. https://faculty.essec.edu/en/research/en-knowledge-extraction-by-investigating-model-uncertainty-thorugh-predictive-path-modeling-and-probabilistic-networks/
35. AlBar AM, Hoque MR. Patient acceptance of e-health services in Saudi Arabia: an integrative perspective. Telemedicine and e-Health. 2019;25(9):847-52.
36. Shaqrah AA, Noor T. A conceptual framework for an extension access control models in Saudi Arabia healthcare systems. InData Analytics in Medicine: Concepts, Methodologies, Tools, and Applications 2020, pp. 182-193. IGI Global.
Article Sidebar
Published
Jun 23, 2023
Article Details
How to Cite
Saad AlFlayyeh, & Majed Ghazi Mutlaq Alotaibi. (2023). Change management and its impact on related factors: an empirical investigation and perspectives of Saudi Arabian Primary Healthcare Centers (PHC’S). Journal of Population Therapeutics and Clinical Pharmacology, 30(16), 1-12. https://doi.org/10.47750/jptcp.2023.30.16.001
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
All articles published in JPTCP are licensed under Copyright Creative Commons Attribution-NonCommercial 4.0 International License.
How to Cite
Saad AlFlayyeh, & Majed Ghazi Mutlaq Alotaibi. (2023). Change management and its impact on related factors: an empirical investigation and perspectives of Saudi Arabian Primary Healthcare Centers (PHC’S). Journal of Population Therapeutics and Clinical Pharmacology, 30(16), 1-12. https://doi.org/10.47750/jptcp.2023.30.16.001