Nurse–patient interaction: a review of the literature
Main Article Content
Keywords
nurse–patient communication, nurse–patient interaction, nurse–patient relationship Introduction
Abstract
The aims of this paper are to review a theoretical model useful for developing nursing knowledge related to nurse–patient interaction, review the literature on nurse–patient interaction, and discuss areas for further research.
Theoretical model. Goffman’s theory of face work.
Results. Nurse–patient interaction is a central element of clinical nursing practice. This paper shows how Goffman’s model can be used as a theoretical framework for understanding nurse– patient communication.
Relevance to clinical practice. Issues such as power, the social and cultural context, and interpersonal competence are shown to be important in the quality of nurse– patient interactions and nurses need to take cognizance of these factors in their interactions with patients.
References
Altschul A. (1971) Relationships between patients and nurses in psychiatric wards. International Journal of Nursing Studies 8, 179–187.
Aranda S. & Street A. (1999) Being authentic and being a chameleon: nurse–patient interaction revisited. Nursing Inquiry 6, 75–82. Baer E. & Lowery B. (1987) Patient and situational factors that affect nursing students’ like or dislike of caring for patients. Nursing Research 36, 298– 302.
Beaton J. (1990) Dimensions of nurse and patient roles in labor. Health Care for Women International 11, 393–408.
Becker H.S. (1963) Outsiders: Studies in the Sociology of Deviance. Free Press, New York.
Breeze J.A. & Repper J. (1998) Struggling for control: the care experiences of ‘difficult’ patients in mental health services. Journal of Advanced Nursing 28, 1301–1311.
Caris-Verhallen W., Kerkstra A., van der Heijden P. & Bensing J. (1998) Nurse–patient communication in home care and institutional care: an explorative study. International Journal of Nursing Studies 35, 95–108.
Carveth J.A. (1995) Perceived patient deviance and avoidance by nurses. Nursing Research 44, 173–178.
Cleary M. & Edwards C. (1999) ‘Something always comes up’: nurse–patient interaction in an acute psychiatric setting. Journal of Psychiatric and Mental Health Nursing 6, 469–477.
Cleary M., Edwards C. & Meehan T. (1999) Factors influencing nurse–patient interaction in the acute psychiatric setting: an exploratory investigation. Australian and New Zealand Journal of Mental Health Nursing 8, 109–116.
Drew N. (1986) Exclusion and confirmation: a phenomenology of patients’ experiences with caregivers. Image: Journal of Nursing Scholarship 18, 39–43.
Finlay L. (1997) Good patients and bad patients: how occupational therapists view their patients/clients. British Journal of Occupational Therapy 60, 440–446.
Fosbinder D. (1994) Patient perceptions of nursing care: an emerging theory of interpersonal competence. Journal of Advanced Nursing 20, 1085–1093.
Garvin B. & Kennedy C. (1990) Interpersonal communication between nurses and patients. Annual Review of Nursing Research 8, 213–234.
Gibb H. & O’Brien B. (1990) Jokes and reassurances are not enough: ways in which nurses relate through conversation with elderly clients. Journal of Advanced Nursing 15, 1389–1401.
Goffman E. (1955) On face-work: an analysis of ritual elements in social interaction. Psychiatry: Journal for the Study of Interpersonal Processes 18, 213–231.
Goffman E. (1959) The Presentation of Self in Everyday Life. Doubleday, Garden City, NJ. Goffman E. (1967) Interaction Ritual. Aldine, Chicago, IL.
Hagerty B.M. & Patusky K.L. (2003) Reconceptualizing the nurse–patient relationship. Journal of Nursing Scholarship 35, 145–150.
Harrison T., Pistolessi T. & Stephen T. (1989) Assessing nurses’ communication: a cross- sectional study. Western Journal of Nursing Research 11, 75–91.
Haug M. & Lavin B. (1981) Practitioner or patient – who’s in charge? Journal of Health and Social Behavior 22, 212–229.
Hewiston A. (1995) Nurses’ power in interactions with patients. Journal of Advanced Nursing 21, 75–82.
Jackson S. & Stevenson C. (2000) What do people need psychiatric and mental health nurses for? Journal of Advanced Nursing, 31, 378–388.
Jeffrey R. (1979) Normal rubbish: deviant patients in casualty departments. Sociology of Health and Illness 1, 98–107.
Johnson R. (1993) Nurse practitioner–patient discourse: uncovering the voice of nursing in primary care practice. Scholarly Inquiry for Nursing Practice: An International Journal 7, 143– 157.
Johnson M. & Webb C. (1995) The power struggle of social judgement: struggle and negotiation in the nursing process. Nurse Education Today 15, 83–89.
Lemert E.M. (1972) Human Deviance, Social Problems, and Social Control, 2nd edn. Prentice- Hall, Englewood Cliffs, NJ.
Lorber J. (1975) Good patients and problem patients: conformity and deviance in a general hospital. Journal of Health and Social Behaviour 16, 213–225.
McDonald D.D., McNulty J., Erickson K. & Weiskopf C. (2000) Communicating pain and pain management needs after surgery. Applied Nursing Research 13, 70–75.
Martin G. (1998) Empowerment of dying patients: the strategies and barriers to patient autonomy. Journal of Advanced Nursing 28, 737–744.
Mathews B.P. (1962) Measurement of psychological aspects of the nurse–patient relationship. Nursing Research 11, 154–162.
May C. (1990) Research on nurse–patient relationships: problems with theory, problems with practice. Journal of Advanced Nursing 15, 307–315.
Morse J.M., Havens G.A. & Wilson S. (1997) The comforting interaction: developing a model of nurse–patient relationship. Scholarly Inquiry for Nursing Practice: An International Journal 11,321–343.
Muff J. (1982) Socialization, Sexism, and Stereotyping: Women’s Issues in Nursing. Mosby, St Louis, MO.
Mynatt S. (1985) Empathy in faculty and students in different types of nursing preparation program. Western Journal of Nursing Research 7, 333–348.
Parson T. (1951) The Social System. The Free Press, Glencoe. Parson T. (1975) The sick role and the role of the physician reconsidered. Millbank Memorial Fund Quarterly/Health and Society 53, 257–278.
Pettegrew L. & Turkat I. (1986) How patients communicate about their illness. Human Communication Research 12, 376–394.
Plaas K. (2002) Like a bunch of cattle: the patient’s experience of the outpatient health care environment. In Listening to Patients: A Phenomenological Approach to Nursing Research and Practice (Thomas S. & Pollio H. eds). Springer, New York, pp. 214–236.
Powers B. & Knapp T. (1995) A Dictionary of Nursing Theory and Research, 2nd edn. Sage, Thousand Oaks, CA.
Roth J. (1963) Timetables. Bobbs-Merrill, Indianapolis.
Roth J. (1972) Some contingencies of the moral evaluation and control of clientele. American Journal of Sociology 77, 839–856.
Russell C. (1994) Older adults care recipients’ insight into their caregivers: ‘beware the stone- faced elephant!’. Geriatric Nursing 15,308–312.
Russell C. (1996) Elder care recipients’ care-seeking process. Western Journal of Nursing Research 18, 43–62.
Savage J. (1997) Gestures of resistance: the nurse’s body in contested space. Nursing Inquiry 4, 237–245.
Schwandt T. (1998) Constructivist, interpretivist, approaches to human inquiry. In The Landscape of Qualitative Research:
Theories and Issues (Denzin N.K. & Lincoln Y.S. eds). Sage, Thousand Oaks, CA, pp. 221– 259.
Shattell M. (2002) Eventually it’ll be over: the dialectic between confinement and freedom in the phenomenal world of the hospitalized patient. In Listening to Patients: A Phenomenological Approach to Nursing Research and Practice (Thomas S. & Pollio H. eds). Springer, New York,
pp. 214–236.
Spiers J.A. (1998) The use of face work and politeness theory. Qualitative Health Research 8, 25–47.
Stockwell F. (1984) The Unpopular Patient. Croom Helm, Beckenham.
Tannenbaum F. (1938) Crime and the Community. Columbia University Press, New York.
Taylor S., Pickens J. & Geden E. (1989) Interactional styles of nurse practitioners and physicians regarding patient decision-making. Nursing Research 38, 50–55.
Trojan L. & Yonge O. (1993) Developing trusting, caring relationships: home care nurses and elderly clients. Journal of Advanced Nursing 18, 1903–1910.
Aranda S. & Street A. (1999) Being authentic and being a chameleon: nurse–patient interaction revisited. Nursing Inquiry 6, 75–82. Baer E. & Lowery B. (1987) Patient and situational factors that affect nursing students’ like or dislike of caring for patients. Nursing Research 36, 298– 302.
Beaton J. (1990) Dimensions of nurse and patient roles in labor. Health Care for Women International 11, 393–408.
Becker H.S. (1963) Outsiders: Studies in the Sociology of Deviance. Free Press, New York.
Breeze J.A. & Repper J. (1998) Struggling for control: the care experiences of ‘difficult’ patients in mental health services. Journal of Advanced Nursing 28, 1301–1311.
Caris-Verhallen W., Kerkstra A., van der Heijden P. & Bensing J. (1998) Nurse–patient communication in home care and institutional care: an explorative study. International Journal of Nursing Studies 35, 95–108.
Carveth J.A. (1995) Perceived patient deviance and avoidance by nurses. Nursing Research 44, 173–178.
Cleary M. & Edwards C. (1999) ‘Something always comes up’: nurse–patient interaction in an acute psychiatric setting. Journal of Psychiatric and Mental Health Nursing 6, 469–477.
Cleary M., Edwards C. & Meehan T. (1999) Factors influencing nurse–patient interaction in the acute psychiatric setting: an exploratory investigation. Australian and New Zealand Journal of Mental Health Nursing 8, 109–116.
Drew N. (1986) Exclusion and confirmation: a phenomenology of patients’ experiences with caregivers. Image: Journal of Nursing Scholarship 18, 39–43.
Finlay L. (1997) Good patients and bad patients: how occupational therapists view their patients/clients. British Journal of Occupational Therapy 60, 440–446.
Fosbinder D. (1994) Patient perceptions of nursing care: an emerging theory of interpersonal competence. Journal of Advanced Nursing 20, 1085–1093.
Garvin B. & Kennedy C. (1990) Interpersonal communication between nurses and patients. Annual Review of Nursing Research 8, 213–234.
Gibb H. & O’Brien B. (1990) Jokes and reassurances are not enough: ways in which nurses relate through conversation with elderly clients. Journal of Advanced Nursing 15, 1389–1401.
Goffman E. (1955) On face-work: an analysis of ritual elements in social interaction. Psychiatry: Journal for the Study of Interpersonal Processes 18, 213–231.
Goffman E. (1959) The Presentation of Self in Everyday Life. Doubleday, Garden City, NJ. Goffman E. (1967) Interaction Ritual. Aldine, Chicago, IL.
Hagerty B.M. & Patusky K.L. (2003) Reconceptualizing the nurse–patient relationship. Journal of Nursing Scholarship 35, 145–150.
Harrison T., Pistolessi T. & Stephen T. (1989) Assessing nurses’ communication: a cross- sectional study. Western Journal of Nursing Research 11, 75–91.
Haug M. & Lavin B. (1981) Practitioner or patient – who’s in charge? Journal of Health and Social Behavior 22, 212–229.
Hewiston A. (1995) Nurses’ power in interactions with patients. Journal of Advanced Nursing 21, 75–82.
Jackson S. & Stevenson C. (2000) What do people need psychiatric and mental health nurses for? Journal of Advanced Nursing, 31, 378–388.
Jeffrey R. (1979) Normal rubbish: deviant patients in casualty departments. Sociology of Health and Illness 1, 98–107.
Johnson R. (1993) Nurse practitioner–patient discourse: uncovering the voice of nursing in primary care practice. Scholarly Inquiry for Nursing Practice: An International Journal 7, 143– 157.
Johnson M. & Webb C. (1995) The power struggle of social judgement: struggle and negotiation in the nursing process. Nurse Education Today 15, 83–89.
Lemert E.M. (1972) Human Deviance, Social Problems, and Social Control, 2nd edn. Prentice- Hall, Englewood Cliffs, NJ.
Lorber J. (1975) Good patients and problem patients: conformity and deviance in a general hospital. Journal of Health and Social Behaviour 16, 213–225.
McDonald D.D., McNulty J., Erickson K. & Weiskopf C. (2000) Communicating pain and pain management needs after surgery. Applied Nursing Research 13, 70–75.
Martin G. (1998) Empowerment of dying patients: the strategies and barriers to patient autonomy. Journal of Advanced Nursing 28, 737–744.
Mathews B.P. (1962) Measurement of psychological aspects of the nurse–patient relationship. Nursing Research 11, 154–162.
May C. (1990) Research on nurse–patient relationships: problems with theory, problems with practice. Journal of Advanced Nursing 15, 307–315.
Morse J.M., Havens G.A. & Wilson S. (1997) The comforting interaction: developing a model of nurse–patient relationship. Scholarly Inquiry for Nursing Practice: An International Journal 11,321–343.
Muff J. (1982) Socialization, Sexism, and Stereotyping: Women’s Issues in Nursing. Mosby, St Louis, MO.
Mynatt S. (1985) Empathy in faculty and students in different types of nursing preparation program. Western Journal of Nursing Research 7, 333–348.
Parson T. (1951) The Social System. The Free Press, Glencoe. Parson T. (1975) The sick role and the role of the physician reconsidered. Millbank Memorial Fund Quarterly/Health and Society 53, 257–278.
Pettegrew L. & Turkat I. (1986) How patients communicate about their illness. Human Communication Research 12, 376–394.
Plaas K. (2002) Like a bunch of cattle: the patient’s experience of the outpatient health care environment. In Listening to Patients: A Phenomenological Approach to Nursing Research and Practice (Thomas S. & Pollio H. eds). Springer, New York, pp. 214–236.
Powers B. & Knapp T. (1995) A Dictionary of Nursing Theory and Research, 2nd edn. Sage, Thousand Oaks, CA.
Roth J. (1963) Timetables. Bobbs-Merrill, Indianapolis.
Roth J. (1972) Some contingencies of the moral evaluation and control of clientele. American Journal of Sociology 77, 839–856.
Russell C. (1994) Older adults care recipients’ insight into their caregivers: ‘beware the stone- faced elephant!’. Geriatric Nursing 15,308–312.
Russell C. (1996) Elder care recipients’ care-seeking process. Western Journal of Nursing Research 18, 43–62.
Savage J. (1997) Gestures of resistance: the nurse’s body in contested space. Nursing Inquiry 4, 237–245.
Schwandt T. (1998) Constructivist, interpretivist, approaches to human inquiry. In The Landscape of Qualitative Research:
Theories and Issues (Denzin N.K. & Lincoln Y.S. eds). Sage, Thousand Oaks, CA, pp. 221– 259.
Shattell M. (2002) Eventually it’ll be over: the dialectic between confinement and freedom in the phenomenal world of the hospitalized patient. In Listening to Patients: A Phenomenological Approach to Nursing Research and Practice (Thomas S. & Pollio H. eds). Springer, New York,
pp. 214–236.
Spiers J.A. (1998) The use of face work and politeness theory. Qualitative Health Research 8, 25–47.
Stockwell F. (1984) The Unpopular Patient. Croom Helm, Beckenham.
Tannenbaum F. (1938) Crime and the Community. Columbia University Press, New York.
Taylor S., Pickens J. & Geden E. (1989) Interactional styles of nurse practitioners and physicians regarding patient decision-making. Nursing Research 38, 50–55.
Trojan L. & Yonge O. (1993) Developing trusting, caring relationships: home care nurses and elderly clients. Journal of Advanced Nursing 18, 1903–1910.
Article Sidebar
Published
Feb 16, 2022
Article Details
How to Cite
Mona salem alanazi , Wajid salem oudah Alanazi , Ebtisam Awadh Alotaibi , NOUF ENAD G ALANAZI , Abeer Jassim Mohammed Alanazi , Shuaa Rahil Alanazi , Hind farhan Alanazi , Mariyyaha mahdi olaywi Alanzi. (2022). Nurse–patient interaction: a review of the literature. Journal of Population Therapeutics and Clinical Pharmacology, 29(02), 305-318. https://doi.org/10.53555/jptcp.v29i02.5299
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
All articles published in JPTCP are licensed under Copyright Creative Commons Attribution-NonCommercial 4.0 International License.
How to Cite
Mona salem alanazi , Wajid salem oudah Alanazi , Ebtisam Awadh Alotaibi , NOUF ENAD G ALANAZI , Abeer Jassim Mohammed Alanazi , Shuaa Rahil Alanazi , Hind farhan Alanazi , Mariyyaha mahdi olaywi Alanzi. (2022). Nurse–patient interaction: a review of the literature. Journal of Population Therapeutics and Clinical Pharmacology, 29(02), 305-318. https://doi.org/10.53555/jptcp.v29i02.5299