Keywords
Emotional Intelligence, Conflict Management, Styles of Conflict Management, Workplace, Team Effectiveness, Team Work
Abstract
Conflict is a natural part of any workplace, and it can arise from different sources, such as disagreements over work processes, opinions, or resources. How individuals handle conflict is critical to the success of any organization. While some employees may choose to ignore or avoid conflict, others may confront it head-on, leading to a breakdown in communication and relationships. In such situations, the ability to manage emotions is crucial. Emotional intelligence is the key to successful conflict management at the workplace. It involves understanding and managing one's emotions and those of others to achieve positive outcomes. Whether you are a team leader, manager, or employee, this topic is relevant to everyone who wants to improve their communication skills and enhance their ability to handle conflicts in a constructive way.
The purpose of this paper is to reveal a relationship between conflict management and emotional intelligence at workplace. The entire study is based on secondary data, available on digital media. The researchers reviewed the available data extensively and the findings revealed that effective communication, emotional regulation, and healthy relationships are the key drivers of emotional intelligence that encourage constructive conflict management at workplace.
Conflict management is an essential element for Team Effectiveness. Effective conflict management helps to resolve conflicts and prevent them from escalating into more significant issues. It involves identifying the root cause of the conflict, understanding the perspectives of all parties involved, and exploring possible solutions. Addressing conflict in a constructive manner can lead to improved communication and collaboration among team members. When conflicts are managed effectively, team members can focus on their work, build stronger relationships, and achieve their goals. Conflict management is an essential skill for leaders and team members alike, and it can help to create a positive and productive team environment.
Abstract
References
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